CD Shipping or MP3 Download Support Support

For help with the Shopping Cart functionality, refer to support, as Scott Cooley CDs are ordered from and shipped by their online store.

Apple iTunes Support

For help with downloading MP3 albums or single songs from Apple on the iTunes service:

Where Is My Download? - Tips & Tricks

The location of your download depends on your Operating System/Browser combination. If you're having trouble locating your download, one option is to right-click on the download link in your email receipt and select the "Save As" option (wording not exact) which will let you choose where you would like to save the download. Alternatively, you can search for files and folders on your system.

From most browser menus, you can always select something like Tools > Options > General > Downloads to view the current download location setting.  This site is tested on Chrome and Firefox only.

The default location for popular browsers on Mac and Windows as follows:

MAC  (Safari)

Safari's default location on Mac is the Downloads folder

  • Launch Safari
  • Press the keyboard combination: Command+Option+L
  • Right-click on the file in the downloads dialog and select the option to "Show in Finder

WINDOWS  (Internet Explorer)

  • The IE default downloads folder on Windows XP is C:\Documents and  Settings\username\My Documents
  • The IE default downloads folder on Windows Vista is C:\users\username\Downloads

Basic Visiting Guest Help

Having general trouble with using this site?

See the FAQs page for a listing of frequently-asked questions and answers.

Have a question that isn't answered here?

Check out the information on the Contact page to ask specific questions about using this Web site.

Having trouble locating a particular page?

Click the Sitemap link (also located in the left Navigation sidebar menu) to view an exhaustive listing of links to all web pages within the web site, with multiple view and navigation options.

The Page Directory is also an excellent page to assist you with finding what you're looking for.

Still can't find what you need?

The global search at the top, right of any page has an excellent Google engine to help you find what you're looking for.  Additionally, you can use the Search page for more advanced options if you still can't find something.

Want to submit your feedback on this web site?

Visit the Feedback page to fill out the feedback form.

Help Desk

Contact Us for general assistance, or end user support.  The Contact page has numerous ways for you contact Scott Cooley representatives.

Looking for login assistance for licensing, collaboration or private song review?

Licensing Help

For advanced license request support, consult the Licensing page directly for additional instructions on requesting either a mechanical or synchronization license via the online forms provided. 

Google Sites Help

This Web site employs the Google Sites service, which has a troubleshooting topic in their Help pages here: