CD Shipping or MP3 Download Support Support

For help with the Shopping Cart functionality, refer to support, as Scott Cooley CDs are ordered from and shipped by their online store.

Google Play Music Support

For help with downloading MP3s of Scott's albums and songs, along with troubleshooting advice and information about refunds and returns, see:

Apple iTunes Support

For help with downloading MP3 albums or single songs from Apple on the iTunes service:

Where Is My Download? - Tips & Tricks

The location of your download depends on your Operating System/Browser combination. If you're having trouble locating your download, one option is to right-click on the download link in your email receipt and select the "Save As" option (wording not exact) which will let you choose where you would like to save the download. Alternatively, you can search for files and folders on your system.

From most browser menus, you can always select something like Tools > Options > General > Downloads to view the current download location setting.  This site is tested on Chrome and Firefox only.

The default location for popular browsers on Mac and Windows as follows:

MAC  (Safari)

Safari's default location on Mac is the Downloads folder

  • Launch Safari
  • Press the keyboard combination: Command+Option+L
  • Right-click on the file in the downloads dialog and select the option to "Show in Finder

WINDOWS  (Internet Explorer)

  • The IE default downloads folder on Windows XP is C:\Documents and  Settings\username\My Documents
  • The IE default downloads folder on Windows Vista is C:\users\username\Downloads

Basic Visiting Guest Help

Having general trouble with using this site?

See the FAQs page for a listing of frequently-asked questions and answers.

Have a question that isn't answered here?

Check out the information on the Contact page to ask specific questions about using this Web site.

Having trouble locating a particular page?

Click the Sitemap link (also located in the left Navigation sidebar menu) to view an exhaustive listing of links to all web pages within the web site, with multiple view and navigation options.

The Page Directory is also an excellent page to assist you with finding what you're looking for.

Still can't find what you need?

The global search at the top, right of any page has an excellent Google engine to help you find what you're looking for.  Additionally, you can use the Search page for more advanced options if you still can't find something.

Want to submit your feedback on this web site?

Visit the Feedback page to fill out the feedback form.

Help Desk

Contact Us for general assistance, or end user support.  The Contact page has numerous ways for you contact Scott Cooley representatives.

Looking for login assistance for licensing, collaboration or private song review?

Licensing Help

For advanced license request support, consult the Services page of this site for help resources involving editing & collaboration level access to pages within this site, which include Google Apps domain services, or read the individual Licensing page directly for additional instructions on requesting either a mechanical or synchronization license via the online forms provided. 

Collaboration or Review Visitors

As a user with an account at, you are likely here to use the functionality in the Private Song Review (for artist reps) or Collaboration (for co-writers) pages.  Use these links to navigate there as appropriate, then follow the procedural instructions provided on each, which includes how to log in with the user name and password you've received to review song and lyric files or to co-write on works-in progress.Scott Cooley User Account 

Have a Scott Cooley account and need help with Google Apps services on the Scott Cooley domain?

Help

Forgot your username and/or password?  Consult the Scott Cooley Help & Support Center page for immediate Scott Cooley user account assistance information.

Google Sites Help

This Web site employs the Google Sites service, which has a troubleshooting topic in their Help pages here:

General Service Help

For general Google Apps support, see

Need assistance with using a particular Scott Cooley application?

Specific Service Help Centers

Try the following individual help centers for whichever service you need help with: